General conditions
Die zwei Löwen
EXCLUSION FROM THE RIGHT OF WITHDRAWAL
Die zwei Löwen UG further called Die zwei Löwen draws your attention to the fact that reservations made by you are legally binding. A right of withdrawal (the so-called cooling-off period) is valid up to 1 day after booking, but does not apply to the agreements you conclude with Die zwei Löwen.
- APPLICABILITY
1.1 These General Terms and Conditions apply to all offers, reservations and agreements relating to rental objects, hotel rooms and other facilities rented out by Die zwei Löwen.
1.2 In these General Terms and Conditions, 'tenant' and 'you' are understood to mean the person who enters into an agreement with Die zwei Löwen with regard to the rental/use of a rental property and/or a hotel room. The term "user" (hereinafter also referred to as "guest") refers to the tenant and the persons designated by the tenant who use the rented property and/or the hotel rooms and/or other facilities.
1.3 These General Terms and Conditions apply notwithstanding your (previous) reference to any of your own terms and conditions or to other General Terms and Conditions. Die zwei Löwen rejects all other terms and conditions to which you refer.
1.4 Terms and conditions deviating from these General Terms and Conditions are only valid if they have been agreed in writing.
- RESERVATION AND CONCLUSION OF THE CONTRACT
2.1 Die zwei Löwen only accepts reservations from persons who are at least 18 years old. Reservations by minors are invalid.
2.2 Die zwei Löwen reserves the right to refuse deviating reservations, in particular those of groups, without giving reasons or to attach special conditions to them.
2.3 After receiving your reservation request, Die zwei Löwen will automatically send you a confirmation within 1 day. You must check it for accuracy upon receipt. Any deviations must be reported to Die zwei Löwen.
2.4 If you are not in possession of a confirmation/invoice 1 day after making a reservation request, you must contact the reservation department immediately, otherwise you cannot claim the reservation.
2.5 The agreement between you and Die zwei Löwen is concluded at the moment that Die zwei Löwen has confirmed the reservation to you.
2.6 The contract regulates the rental of rental properties and/or hotel rooms and/or other leisure facilities. It is therefore a contract of limited duration.
- CHANGES TO THE CONTRACT
3.1 If you wish to make changes to the Contract after it has been concluded, Die zwei Löwen is not obliged to accept them. Die zwei Löwen can decide at its own discretion whether and to what extent any changes will be accepted. Die zwei Löwen's acceptance of such changes may be subject to the payment by you of reasonable amendment fees.
3.2 Changes to the arrival date and/or location are normally not permitted within 5 days of arrival.
3.3 If, after a Contract has come into force, you wish to cancel any part of that Contract, the cancellation conditions set out in clause 14 will apply.
3.4 If Die zwei Löwen needs to change a reservation booked by you with regard to the room or the type and/or location of the hotel room/apartment, the hotel itself can offer an alternative.
- COMPLIANCE WITH THE TERMS OF THE CONTRACT
4.1 The Lessee and other users are not permitted to hand over the rented property and/or the hotel rooms to anyone other than the persons mentioned in the agreement, under any name whatsoever and for whatever reason, unless this has been agreed in writing with Die zwei Löwen.
4.2 The tenant is obliged to state all the names of other users of the rented property and/or hotel room on the registration form.
4.3 Until the start of the holiday, you can request that third parties assume the rights and obligations arising from the contract. In that case, both you and the new tenant are jointly and severally liable for the travel sum and the additional costs. In this case, a lump sum of EUR 50 could be estimated for the administrative effort and the associated costs.
- PRAISE
5.1 You owe Die zwei Löwen the agreed rental price stated in the booking confirmation and invoice.
5.2 Discounts and/or special offers cannot be granted retrospectively after a booking has been made.
5.3 Unless otherwise stated, all prices include VAT.
5.4 The relevant reservation codes must be entered directly (by telephone) or entered (via the Internet) when booking.
5.5 If, after the conclusion of the agreement and the start of the trip, more than four months later, the turnover tax and/or levies (such as tourist tax) are increased as a result of changes in legal regulations, the travel sum will also be increased by the same percentage as the increase in the turnover tax and/or levies (such as tourist tax); Die zwei Löwen will announce this increase no later than 21 days before the start of the trip.
- ADDITIONAL COSTS
6.1 The Kurtaxe contribution is determined by the municipality/city concerned. In principle, you are/the tenant are obliged to pay Die zwei Löwen the applicable tourist tax rate set by the relevant municipality/city.
- PAYMENTS
7.1 100% of the remaining amount of the rental price must be received by Die zwei Löwen no later than 5 days before the start of the stay as stated in the reservation confirmation for reservations made more than 5 days before arrival.
7.2 In case of a reservation within 5 days before arrival, 100% of the total price must be paid immediately. If the outstanding amount has not yet been credited to the bank account of Die zwei Löwen upon arrival at the hotel, the (remaining) amount must be paid immediately on the spot, unless the customer can prove that the (remaining) amount has been correctly credited before arrival. In the absence of payment in accordance with the above, Die zwei Löwen is allowed to refuse you the use of the rented property and/or the hotel room and/or any other facility. If it later turns out that the transfer has already been made by you and the amount has not yet been credited to the bank account of Die zwei Löwen at the time of your arrival at the hotel, the additional amount paid will be refunded to you retroactively.
7.3 If payment of the amounts invoiced to you is not made on time, you will be in default immediately after the expiry of the payment term. If payment is not made (on time), Die zwei Löwen reserves the right to dissolve the agreement. In this case, you will be liable for any damages that Die zwei Löwen suffers or will suffer as a result, including all damages. This includes all costs incurred by Die zwei Löwen in connection with your reservation and the cancellation. As regards any cancellation charges, reference is made to the provisions of Article 14.
7.4 Die zwei Löwen is at all times entitled to set off claims against you, from whatever legal basis, against amounts paid by you from any legal basis.
- ARRIVAL AND DEPARTURE
8.1 The rented accommodation can be occupied on the agreed day of arrival as stated in the reservation confirmation from 15.00 hours. The accommodation must be vacated by 10:00 on the agreed day of departure specified in the booking confirmation. On the agreed day of departure, the apartment must be vacated in line with the check-out options agreed with our caretaker upon arrival.
8.2 If you wish to continue the agreement with Die zwei Löwen for a longer period than the agreed period and Die zwei Löwen agrees to this, Die zwei Löwen is entitled to designate another apartment for you at any time.
8.3 If the guest terminates the use of the rented property and/or the apartment and/or any other facility before the expiry of the agreed date stated on the reservation confirmation, the guest is not entitled to a refund of (part of) the rental price and/or costs by Die zwei Löwen. If you had taken out travel insurance and your cancellation meets the requirements set by the insurance company, you can submit a claim for compensation to the insurance company in accordance with the early departure.
- HOUSE RULES
9.1 All guests must comply with the house rules established by Die zwei Löwen. The house rules can be requested from the reception upon arrival and are displayed in the building at various locations for your information.
9.2 In accordance with government regulations, guests must show proof of identity upon request. If the guests are unable to identify themselves, Die zwei Löwen may decide not to accommodate the guests.
9.3 Each rented property may be occupied by a maximum of the number of persons stated on the reservation of Die zwei Löwen for the rented property in question.
9.4 Die zwei Löwen reserves the right to make changes to the function and opening hours. For the purpose of necessary maintenance, guests allow maintenance work to be carried out on their rented accommodation or other facilities during their stay.
9.5 The tenant must deliver the holiday home in a clean condition (i.e. do not leave any rubbish/glass behind, but deposit it in the rubbish/glass container).
9.6 In the event of a violation of the rules laid down in these General Terms and Conditions and/or the house rules in such a way that immediate termination of the Agreement is justified and/or in the event of failure to follow instructions from the staff in this regard, Die zwei Löwen has the right to immediately remove the tenant and any other user from the building. In that case, Die zwei Löwen retains the right to the rent, but must take into account the value of the expenses saved and the benefits that the hotel derives from an alternative use of the unused service.
9.7 If the management has a serious suspicion that the tenant of a rented property is acting unlawfully and/or against public order and/or morality, the management is authorised to gain access to the rented property.
- PETS
10.1 Pets are generally allowed at an additional cost (this will be communicated at the time of booking if guests indicate that they would like to bring a pet).
10.2 Exceptions are animals that are required for assistance (guide dogs).
- USE OF THE RENTED PROPERTY; INVENTORY
11.1 The Lessee and/or User and those who accompany them are personally liable for maintaining order on his side and on the side of those who accompany him within and in the vicinity of the rented property and/or the hotel room and/or other facilities in the hotel, for the use of the rented property and/or the hotel room and the inventory that belongs to it.
11.2 Furthermore, the Lessee is always personally liable for damage caused by breakage and/or loss and/or damage to the inventory and/or rented goods, unless the Lessee can prove that the damage is not attributable to him, other users or supervisors. Damage for which the tenant is liable must be reported by the tenant immediately to Die zwei Löwen and replaced on site.
- CAUTION
12.1 Die zwei Löwen may ask you for a deposit at the beginning of your stay. The deposit is a maximum of € 250 per rental home and/or hotel room.
12.2 The deposit serves as a guarantee for damage and/or costs – in the broadest sense of the word – that may arise for Die zwei Löwen in the event of non-compliance with the obligations by a tenant.
12.3 In the absence of immediate payment of the deposit, Die zwei Löwen is entitled to prohibit the tenant and/or the users and their companions from accessing the rented property and/or the hotel room and the use of the rented property and/or the hotel room.
12.4 If you are in default of payment of the deposit, Die zwei Löwen is also entitled to dissolve (cancel) the agreement with immediate effect.
12.5 The deposit or any remainder thereof will be refunded by Die zwei Löwen to the tenant and/or the users and their companions after deduction of claims (damage to the inventory/the rented property and/or other costs). Any (further) claims for compensation will not lapse as a result of this reimbursement.
- INTERNET
13.1 Die zwei Löwen provides Internet access via WiFi networks to users and their companions throughout the apartment complex.
13.2 Die zwei Löwen does not provide the Lessee with the hardware and software required for the use of the Internet. The tenant brings all the necessary hardware and software with him. The tenant is responsible for the correct use of the settings, peripherals and the connections supporting them, as well as for measures to secure the computer or operating system. In particular, he must equip his computer with up-to-date virus programs or a firewall.
13.3 Die zwei Löwen is not liable for financial damage caused by simple negligence as a result of the use of the Internet or as a result of network failures. Any additional legal liability relief in favour of Die zwei Löwen is not limited by this. Article 18 of these General Terms and Conditions remains unaffected by sentence 1 of article 13.3.
13.4 When using the Internet, the tenant/user and his/her companions shall behave as may be expected of a responsible and conscientious Internet user; They will comply with the legal provisions when using the Internet. In particular, the tenant/user and his companions must refrain from acts that infringe the copyrights or other protected rights of third parties or that are contrary to morality. In particular, the Renter is informed that the use of file-sharing networks for the illegal downloading of music or film material may be punishable by law and may give rise to claims for damages by the rights holder against the Renter and his/her companions. Die zwei Löwen explicitly points out that this is only one example of a possible infringement and that infringements can also occur in other ways.
13.5 If a violation of the law or any other misuse of the Internet access by the tenant or his companion is detected or suspected, Die zwei Löwen has the right to block access to the Internet in whole or in part without prior notice.
13.6 The tenant is informed that he is liable to the offender for all infringements of rights related to the use of the Internet, including those committed by the tenant/user and his companions. If Die zwei Löwen is held liable by the injured party for actions performed by the tenant or his companions, the tenant shall indemnify Die zwei Löwen.
- CANCELLATION
14.1 Cancellation charges will apply in the event of cancellation of a reservation. This fee is 0% of the total cost in case of cancellation up to 5 days before the reservation (except for non-cancellable reservations), and 100% of the total cost in case of cancellation thereafter. It is up to you to prove to Die zwei Löwen that no damage has been caused by the cancellation.
14.2 If you do not show up without further notice within 24 hours of the agreed arrival date, your absence will be considered a no-show. The cost of a no-show is the total cost.
- FORCE MAJEURE AND CHANGES
15.1 If Die zwei Löwen is temporarily or permanently unable to comply with the agreement in whole or in part due to force majeure, Die zwei Löwen can make you an alternative offer (for another rental property/period, etc.) within 14 days after becoming aware of the impossibility of fulfilling the agreement.
15.2 Force majeure on the part of Die zwei Löwen exists if the execution of the agreement is wholly or partially, temporarily or permanently prevented by circumstances beyond the control of Die zwei Löwen. This includes the threat of war, strikes, blockades, fires, floods, and other disruptions and incidents.
15.3 You have the right to reject the substitute offer. If you reject the substitute offer, you must make this known within 14 days of receipt of the substitute offer. In that case, Die zwei Löwen has the right to terminate the agreement with immediate effect. You are then entitled to remission and/or reimbursement of the rent/the part of the rent already paid. In that case, Die zwei Löwen is not obliged to pay any compensation.
- CANCELLATION
16.1 Die zwei Löwen has the right to terminate the agreement at any time with immediate effect if personal data is incomplete and/or incorrect provided by you and/or other users when making a reservation and this data is not provided within a reasonable period of time despite a warning. In this case, the hotel is entitled to compensation for the damage caused by the fact that the contract had to be terminated prematurely.
- LIABILITY
17.1 Die zwei Löwen accepts no liability for theft, loss or damage to or to property or persons of any kind, occurring during or as a result of the stay in our apartment complex and/or the rental/use of a rental property and/or apartment and/or other facilities of Die zwei Löwen.
17.2 Liability for damage due to loss of travel enjoyment or business interruption and other consequential damage is excluded in principle. Furthermore, in principle, die zwei Löwen accepts no liability for damage for which claims for compensation can be made under travel insurance and/or travel cancellation insurance or any other insurance.
17.3 Die zwei Löwen is not liable for malfunctions in or defects in services provided by third parties.
17.4 The liability for material damage is in any case limited to a maximum of € 1,000 per tenant/user per stay.
17.5 You are liable for all loss and/or damage to the rented property and/or the hotel room and/or the property of Die zwei Löwen caused by you and/or other users during use, regardless of whether this occurs as a result of an act or omission by you and/or third parties who are on the hotel premises with your permission. This does not apply to any unlawful liability of users and/or third parties.
17.6 You indemnify Die zwei Löwen against all claims in respect of damage suffered by third parties that is (partly) due to an act or omission by you, other users, your fellow travellers or third parties who are on the hotel grounds with your permission.
17.7 For all non-contractual claims for damages, the liability of Die zwei Löwen is generally excluded.
17.8 Die zwei Löwen is not liable for noise nuisance caused by third parties or other guests.
17.9 The aforementioned limitations of liability do not apply to damage resulting from injury to life, body or health or from cardinal obligations based on a negligent breach of duty by Die zwei Löwen or an intentional or negligent breach of duty by a legal representative or vicarious representative of Die zwei Löwen. In the event of other damages, these limitations of liability shall also not apply to gross negligence or willful breach of duty by Die zwei Löwen or any legal representative or vicarious agent of Die zwei Löwen.
- COMPLAINTS
18.1 Despite the efforts of Die zwei Löwen, it may happen that you have a justified complaint regarding your stay. You must initially report this complaint directly and on the spot. If your complaint has not been dealt with to your satisfaction, you have no later than one month after your departure from the hotel to submit your complaint in writing to: Die zwei Löwen, info@diezweilowen.com . If this is not resolved to your satisfaction either, you have the option of referring your complaint to the European Commission's Online Dispute Resolution Body. This time limit also applies to the submission of tortious claims. Your complaint will be handled with the utmost care. For the rest, all contractual claims are subject to a limitation period of one year.
- TRAVEL DOCUMENTS
19.1 You are responsible for having the valid travel documents required at your destination. Die zwei Löwen is not liable for the consequences of not being in possession of the correct travel documents.
- DATA PROTECTION
20.1 Personal data is necessary for our guest administration. The data is used for the administration of our guests.
20.2 At your request, we will correct, amend, delete or block your data if, for example, the data is factually incorrect. This may result in you no longer being able to use our services or part of our services. You have the right to ask us to inform you whether your personal data is being processed. The data may be used for information and offers of our and related products and services, including in combination with interesting data from other companies. If you do not wish to receive interesting offers from the information provided by Die zwei Löwen, please let us know: Die zwei Löwen, info@diezweilowen.com .
- GENERAL
21.1 Die zwei Löwen will send its correspondence digitally unless this proves impossible.
21.2 Die zwei Löwen cannot be held liable for obvious printing or typesetting errors.
21.3 These Terms and Conditions invalidate all previous publications.